Last updated: 5 April 2026
Dinode Pty Ltd (ABN to be confirmed) ("Dinode", "we", "our", "us") is committed to protecting the privacy of individuals who visit our website, use our platform, or otherwise interact with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
When you interact with us, we may collect the following personal information:
Contact form submissions: name, email address, company name, phone number, area of interest, and message content.
Platform accounts: name, email address, job title, organisation name, and authentication credentials.
Communications: any information you provide when you email, call, or otherwise contact us.
When you visit our website, we may automatically collect:
Usage data: pages visited, time spent, referring URLs, and general browsing patterns.
Device data: browser type, operating system, screen resolution, and language preferences.
Security data: Cloudflare Turnstile collects limited interaction data to distinguish genuine users from bots. This data is processed by Cloudflare under their privacy policy and is not used for advertising or tracking purposes.
We do not collect sensitive information (as defined under the Privacy Act) unless you voluntarily provide it. We do not purchase personal information from third-party data brokers.
We use personal information for the following purposes:
Service delivery: to provide, maintain, and improve the xMS platform and related services.
Communications: to respond to enquiries, provide support, and send relevant updates about our products and services.
Security: to protect against spam, fraud, and unauthorised access to our systems.
Legal compliance: to comply with applicable laws, regulations, and legal processes.
Business operations: to analyse usage patterns and improve our website and services.
We will not use your personal information for direct marketing without your consent. You may opt out of marketing communications at any time.
We do not sell your personal information. We may share your information with:
Service providers: trusted third parties who assist us in operating our platform and website, including cloud hosting (Supabase, Cloudflare), email delivery, and analytics providers. These providers are contractually bound to protect your information.
Professional advisors: lawyers, accountants, and auditors where necessary for our business operations.
Legal requirements: where required by law, regulation, legal process, or government request.
A current list of our subprocessors is available on request. See our contact page for details.
Your personal information is stored on servers located in Australia and may be processed by service providers in other jurisdictions. Where data is transferred outside Australia, we take reasonable steps to ensure it receives a comparable level of protection.
We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security testing. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 24 months. Platform account data is retained for the duration of the account relationship and for a reasonable period thereafter.
Under the Australian Privacy Principles, you have the right to:
Access: request access to the personal information we hold about you.
Correction: request correction of any inaccurate, incomplete, or out-of-date personal information.
Complaint: lodge a complaint if you believe we have breached your privacy.
To exercise any of these rights, contact us using the details below. We will respond to your request within 30 days.
For details on how we use cookies and similar technologies, please see our Cookie Policy.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date. Material changes will be communicated through our website or by email where appropriate.
If you have questions about this Privacy Policy or wish to make a privacy-related request, contact us at:
Dinode Pty Ltd
Email: privacy@dinode.com
Phone: 1800 DINODE
Address: Level 2, 11 York Street, Sydney NSW 2000, Australia
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).