Claims Management — End-to-End Claims Lifecycle

Lodged

Assessing

Approved

Settled

What's Included

✓ Online claims lodgement portal
✓ Document and evidence upload
✓ Automated acknowledgement and reference numbers
✓ Assessor assignment and workload balancing
✓ Investigation workflows
✓ Third-party service provider integration
✓ Reserve management
✓ Settlement calculation tools
✓ Payment tracking
✓ Claims analytics and loss ratio reporting

📝 Digital Lodgement

Claimants submit online with guided forms and document upload.

🔄 Assessment Workflow

Configurable assessment steps with delegation and escalation.

💰 Settlement

Calculation tools, approval chains, and payment tracking in one flow.

📊 Analytics

Loss ratios, cycle times, and trends at your fingertips.

Faster first response

Automated triage and acknowledgement on lodgement.

Fewer lost documents

Every piece of evidence captured and linked to the claim.

Clearer audit trail

Every decision, assignment, and status change logged.

Better reporting

Real-time dashboards on claim volumes, cycle times, and outcomes.

🤖

AI-Powered Claim Triage. AI-powered claim triage automatically categorises incoming claims by type and severity, identifies potential fraud indicators, and suggests assessment pathways based on historical patterns — getting the right claims to the right people faster.